ALL RESERVATIONS: Depart per scheduled time. Any late arrivals or no shows will NOT be refunded.  If you wish to re-schedule or cancel your reservation, you must call in advance (Hour notice stated below). If not done within that time frame, you will lose your reservation deposit (NO REFUNDS) and the possibility of re-scheduling for another date.

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Reservation: To secure your spot, please book in advance. There is a reservation deposit ($250 for the pontoon boat, $400 for the yachts) that must be paid to secure your spot. Once paid, an invoice will be sent to your e-mail with information regarding your rental. We accept Zelle or CashApp as forms of payment. If you wish to re-schedule or cancel your reservation, you must call in advance. We do NOT save spots or officially book you unless a deposit is sent. There is also a $200 liability deposit for the jetskis that must be paid to the jetski instructor upon arrival to the destination in case of any damages and will be refunded to you if no damages are done to the jetski.

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Rental: Please arrive at least 15 minutes prior to your rental in order to set up and depart on time. You are allowed to bring food and beverages (including alcohol if you’re 21 or older). When you book, you will be given the address to the boat as well as the number of the Captain to call once you arrive to the location. Once you arrive to the location, you will need to pay the remaining balance listed on your invoice and sign waivers. Your rental WILL NOT start unless the remaining balance is paid and the waiver is signed. If you are late, your rental time will get cut short and we will not extend your time unless the extra time is paid for.

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Refund Policy:  If you would like a full refund, you must cancel at least 1 week in advance. If you cancel 4-6 days prior to your rental, we will provide a half refund. If you cancel 24-72 hours prior to the rental, there will be NO refunds. If you cancel the day of, there are NO refunds UNLESS there is bad weather in our area. Any late arrivals or no shows will NOT be refunded. This is applicable to all of our packages. Please allow 2-5 business days for refunds to be processed.

SAME DAY / LAST MINUTE RESERVATIONS
If you are making a reservation for the same day or out of our policy stated above, client accepts there are NO REFUNDS, NO CANCELLATIONS, NO RE-SCHEDULING.

Weather Conditions: We will give a call or e-mail to all our customers, providing a rescheduling opportunity. A full refund can be issued if you can’t make it for another date.

In the case that it is a small passing shower, we wait a few minutes (usually around 15 min +) and go out once it stops raining. Please take into account that we will make these decisions based on the weather in our area.